Shipping /Return

SHIPPING & RETURN

Shipping Information

Shipping Rates Within the U.S. —Free Shipping (3-5 Business Days)

Once the shipment has been picked up by the carrier, you will receive an updated tracking number, which can be used to follow your package’s journey to the destination.

If your package says that it has been delivered, but you cannot find it, please give your local post office (not the 1-800 number) a call. They have access to exact GPS coordinates where your driver delivered the package, which can help you locate your package’s whereabouts. Sioia under no circumstances is responsible for lost or stolen packages once there has been a delivery confirmation for that tracking number we are unable to issue a refund of any kind. 

We suggest that the customer open a claim with USPS, as this may lead to the locating of a lost package.

Refunds

If we make a mistake with your order or send a less-than-perfect product we will reship and replace your product.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at business@sioia.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged in transit or because of our mistake with your order .

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at business@sioia.comfor questions related to refunds and returns.
 
Please note that there are no refunds on shipping fees under any circumstances since a shipping label was purchased by us in order to send the product.
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